Terms of Service

TERMS AND CONDITIONS FOR USING THE KONSULTANTI.BG PLATFORM

Effective date: 09.07.2026

These Terms and Conditions ("T&C") govern the relationship between "AI Logic Solutions" Ltd., entered in the Commercial Register with UIC 207233308, with registered seat and address of management: Sofia, postal code 1592, Druzhba 1 residential complex, bl. 195, entrance D, floor 1, apt. 63 ("Administrator"), and the persons using the online platform konsultanti.bg ("the Platform").

1. Definitions

• Platform: The website konsultanti.bg and the related mobile applications providing Digital Services.
• Digital Service: Any service provided by the Administrator through the Platform that allows the creation and management of profiles, search, appointment booking, communication, and access to content, provided in exchange for payment of a price or the provision of personal data.
• User: Any legally capable natural or legal person who uses the Platform.
• Client: A User who seeks and/or uses the services of a Consultant through the Platform.
• Consultant: A User (natural or legal person) who offers their professional services to Clients through the Platform.
• Consumer within the meaning of the Consumer Protection Act: A natural person who uses the Platform for purposes outside their trade, craft, or professional activity.
• Profile: A personalized section on the Platform, created by a User, containing information about them.

2. Subject and Acceptance of the T&C

2.1. The Administrator provides Users with access to the Platform and the related Digital Services under the terms of these T&C.

2.2. The Administrator is not a party to the contracts concluded between Clients and Consultants and bears no responsibility for their performance, quality, or lawfulness.

2.3. These T&C are deemed accepted by the User upon their initial access to the Platform. When creating a Profile, the User expressly confirms that they have read, understood, and accepted these T&C by checking an electronic box in the relevant field.

3. Registration, Rights and Obligations

3.1. Full use of the services requires registration of a Profile.

3.2. The User must provide true, complete, and up-to-date data upon registration and keep it so.

3.3. The User bears full responsibility for safeguarding their password and for all actions carried out through their Profile.

3.4. The User undertakes not to publish content that is unlawful, false, offensive, defamatory, infringing on the rights of third parties (including intellectual property rights), or contrary to good morals.

3.5. The Administrator has the right to restrict or terminate a User's access to the Platform in case of violation of these T&C, without prior notice.

4. Prices, Payments and Subscriptions

4.1. Prices for paid services (subscriptions, advertisements, etc.) are published on the Platform in euro (EUR), VAT included.

4.2. Payments are made through the methods indicated on the Platform (e.g., bank card via Stripe, bank transfer). The Platform does not store bank card data.

4.3. For subscription contracts with automatic renewal, the User will be notified before each subsequent payment and has the right to cancel the subscription according to the terms in their Profile.

5. Right of Withdrawal (Applicable Only to Consumers within the Meaning of the Consumer Protection Act)

5.1. A Consumer within the meaning of the Consumer Protection Act has the right to withdraw from the distance contract for a Digital Service without stating a reason, without owing compensation or a penalty, within 14 days from the date of conclusion of the contract (the date of registration or payment for the service).

5.2. To exercise the right of withdrawal, the User must notify the Administrator of their decision by an unambiguous statement (e.g., a letter by email). They may use the standard withdrawal form available on the Platform, but this is not mandatory.

5.3. Upon exercise of the right of withdrawal, the Administrator shall refund all sums received without undue delay and no later than 14 days from the date of notification, using the same means of payment.

5.4. Exceptions: The User loses their right of withdrawal if the Digital Service has been fully provided and its performance began with the User's explicit prior consent and confirmation that they know they will lose their right of withdrawal once the contract has been fully performed by the Administrator.

6. Compliance and Liability of the Administrator

6.1. The Administrator is obliged to provide the Digital Service in accordance with the contract and legal requirements.

6.2. The Administrator ensures the provision of updates, including security updates, necessary to maintain the compliance of the Digital Service.

6.3. In the event of non-conformity of the Digital Service, a Consumer within the meaning of the Consumer Protection Act has the right to file a claim requesting that the service be brought into conformity, a price reduction, or termination of the contract in accordance with the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods.

6.4. The Administrator's liability is limited to direct damages culpably caused in the provision of the Digital Services. The Administrator shall not be liable for lost profits or indirect damages.

6.5. The provisions of the preceding item do not exclude or limit the Administrator's liability in cases of intent or gross negligence.

7. Intellectual Property

7.1. All content on the Platform, including software, design, texts, graphics, and logo, is subject to copyright belonging to the Administrator.

7.2. By publishing content on the Platform, the User grants the Administrator a non-exclusive, royalty-free right to use, reproduce, and publicly display that content, solely for the purposes of operating and promoting the Platform.

8. Protection of Personal Data

8.1. The Administrator processes Users' personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act.

8.2. Detailed information about the purposes, grounds, retention periods, and rights of data subjects is contained in the Privacy Policy, which is an integral part of these T&C.

9. Changes to the T&C and Services

9.1. The Administrator has the right to amend these T&C. For every amendment, the Administrator shall notify Users within 7 days at the email address provided by them.

9.2. If the User does not agree with the amendments, they have the right to withdraw from the contract without penalty within one month of receiving the notification, by sending a statement to the Administrator. If the User does not object within this period, the changes shall be deemed accepted.

9.3. The Administrator may modify the Digital Service beyond what is necessary to maintain conformity if this is provided for in the contract for a valid reason, is carried out at no cost to the User, and the User is notified in advance on a durable medium. In case of significant adverse effect, the User has the right to terminate the contract.

10. Termination

10.1. The contract is concluded for an indefinite term and may be terminated by either party under the terms described herein.

10.2. The User may terminate the contract at any time by deleting their Profile.

10.3. The Administrator may terminate the contract with notice, or immediately in case of material breach of the T&C by the User.

10.4. Upon termination of the contract, the User has the right to receive, free of charge and in a machine-readable format, any content (other than personal data) that they created or provided while using the service.

11. Applicable Law and Dispute Resolution

11.1. Current Bulgarian legislation shall apply to all matters not covered herein.

11.2. The supervisory authorities are the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP).

12. Final Provisions

12.1. If any clause of these T&C is declared invalid, this shall not affect the validity of the remaining provisions.

12.2. Contact with the Administrator:

• Address: Sofia, postal code 1592, Druzhba 1 residential complex, bl. 195, entrance D, floor 1, apt. 63
• Email: info@konsultanti.bg
• Phone: +359877701044, +359876449942